Patient Billing: What you should know as a patient of Pinehurst Surgical

When you arrive at Pinehurst Surgical, you will be directed to register with our Business Office registration staff. During this registration process, you will be assigned a unique account number and asked to provide information about yourself and your insurance coverage. The information you provide will be stored in your electronic medical record and our billing system.  Please arrive prepared to pay for any of your financial obligations at the time of your visit. Our staff is trained to submit the proper information to the insurance company and we will make the billing process as easy as possible for you.

After you receive your medical care, Pinehurst Surgical will file your insurance for you.  Our staff will collect any co-payments, co-insurance, and/or deductibles.  Listed below are some additional services you can expect from our facility.

Monthly Statements

We will send by postal mail a reader friendly statement indicating your account summary of charges after insurance has responded. It will show the charges by line item, the amount paid by your insurance carrier, and your amount due after insurance. As long as your account is current, you will receive statements from us until your bill is paid in full by you and or by your insurance company. Information regarding our billing and collection policy is available for your information on the back of your statement. We accept cash, check, and credit cards. Also, you have the option of paying your bill online. Just click on the link on the right top of the website stating "Pay your bill online".

View an example statement

Patient Account Representatives

Our Patient Account Representatives are available Monday through Friday from 8am to 5 pm to assist you with any questions you may have regarding your account. Please call 910-295-6831, ask for Patient Accounts, and state the department you received your services. Due to the large volume of accounts and the personalized service we provide to each caller, we ask your patience when contacting our office. Please feel free to leave your name, telephone and account number on our voice mail system and we will return your call within 24 hours. When calling our office, please have your account number ready which appears on the top right hand corner of your statement. This will help us expedite your call.

Financial Counselors

Our Financial Counselors are available Monday through Friday from 8am to 5pm to assist you with payment options, medical credit financing, and billing questions. We can work with you to establish an individualized payment plan that will accommodate your financial needs. If you are unable to meet your financial obligation, please call 910-295-6831 and ask for a Financial Counselor.

When you register with our office, please make sure that you provide us with the most up-to-date demographic and insurance information. We will request a copy of your insurance cards for your electronic health record and our billing system. If your insurance information should change at any point, please contact our office so we can file your services to the proper insurance carrier for payment.

Understand your insurance coverage and follow the guidelines within your insurance policy. Your insurance coverage will outline benefits which you should be aware of before physician or hospital services are obtained. Please be aware of authorization for services, co-payments, co-insurance, and/or deductible amounts. When you understand your benefits, it helps the both of us to ensure your billing information is correct and that your charges will be paid or responded to by the insurance company.

We respectfully request timely payments to your account. We request that you pay what you owe as noted on your personal billing statement. Our statement is reader friendly, however, if there is a discrepancy with your statement; please call us.

Assist us with contacting your insurance company should we need your help. We may need your assistance from time to time with your insurance company if your bill has not been paid in a timely manner. There are times that it will require the patient to become involved to get the bill paid . The insurance company will normally send a letter or there will be a notation on the insurance explanation of benefits asking for patient information. If you see either of these requests from your insurance company, please respond in a prompt manner so the insurance carrier will process your claim.  Ultimately, it is the patient's responsibility to make sure their account is paid in full.