No Show Policy
A patient is classified as a “No Show” if they fail to cancel their appointment within 24 hours prior to their scheduled appointment. The first offense will involve a courtesy phone call to the patient by a department designee reminding the patient of the No Show Policy and giving them a warning by informing them if a second “No Show” occurs, they will be charged a $25.00 No-Show fee. This fee is will be charged directly to the patient and not the insurer as applicable.
In those instances, where patients fail to abide by the policy by being repeat offenders, it will be the physician’s discretion as to whether a discharge letter will be sent to the patient disengaging them from his/her practice.